Office Manager / Admin Support Group
Joe Bavonese here – You know, one thing I have learned in coaching therapists for the past 17 years is that the backbone of any successful private practice – individual or group – is the person running the office. The Office Manager, who is the head of the Adminstrative team (whether they are alone, or manage a group of admin staff), really runs the show. They make sure all the balls in the air land safely. They coordinate schedules; manage phone calls, emails and the EMR; assist with or do billing; manage therapist egos; deal with client and staff crises (real and imagined); and keep everything running smoothly when any number of things threaten to break down.
I should know – because my practice was languishing in obscurity until by chance I hired the person who would spearhead our numerous stages of Group Practice growth. That person is Jennifer Miller. Jennifer has been working with me since 2000, and I can honestly say our practice would be nowhere near where it is today without her tremendous help and expertise. When she started, we had 5 therapists in one location; she now oversees 3 other admin staff, and keeps 24 therapists in 2 locations on top of their game.
Jennifer has also been doing consultations with Office Managers and Group Practice owners all over North America for the past four years, and getting great feedback and great results: